Platform: ZOOP, operated by ii Corporation Ltd
Effective Date: 26 February 2026
Version: 1.0
This Policy supplements ZOOP’s Intellectual Property & Content Policy and should be read together with the Terms of Service, and Governance, Safety & Moderation Policy.
1. Purpose
This Copyright & DMCA Takedown Policy (“Policy”) sets out the procedures by which ZOOP processes notices of alleged copyright infringement and counter-notices submitted pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”), and equivalent mechanisms under applicable law.
This Policy is designed to enable ZOOP to benefit from the safe harbour protections provided under § 512, which shield online service providers from liability for infringing content uploaded by users, provided that the platform complies with the statutory requirements set out therein.
This Policy supplements ZOOP’s Intellectual Property & Content Policy and should be read together with our Terms of Service, Community Policy, and Governance, Safety & Moderation Policy.
2. Designated DMCA Agent
Pursuant to 17 U.S.C. § 512(c)(2), ZOOP has designated the following agent to receive notifications of claimed copyright infringement. This designation is registered with the United States Copyright Office in accordance with 17 U.S.C. § 512(c)(2) and 37 C.F.R. § 201.38.
| Designated Agent | Legal Department — ii Corporation Ltd |
| Company | ii Corporation, operating ZOOP |
| Mailing Address | PO Box 10008, Willow House, Cricket Square, Grand Cayman, KY1-1001, Cayman Islands |
| legal@ZOOP.com | |
| Subject Line | DMCA Takedown Notice |
| CO Registration | DMCA-1070248 |
3. Notice of Alleged Copyright Infringement (Takedown Notice)
3.1 Who May Submit
A takedown notice may be submitted by a copyright owner, or a person duly authorised to act on behalf of a copyright owner, who has a good faith belief that content available on ZOOP infringes their copyright.
3.2 Required Elements
To be valid and actionable under the DMCA, a takedown notice must include all of the following elements, as required by 17 U.S.C. § 512(c)(3):
- Identification of the copyrighted work — a description of the work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list;
- Identification of the infringing content — information reasonably sufficient to permit ZOOP to locate the allegedly infringing material on the Platform, such as a direct URL or unique content identifier;
- Contact information — the name, address, telephone number, and email address of the complaining party;
- Good faith statement — a statement that the complaining party has a good faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law;
- Accuracy and authority statement — a statement, made under penalty of perjury, that the information in the notice is accurate and that the complaining party is the copyright owner or is authorised to act on the copyright owner’s behalf; and
- Physical or electronic signature of the copyright owner or authorised representative.
Notices that do not comply with these requirements may not be actionable. ZOOP reserves the right to request additional information where a notice is incomplete or ambiguous.
3.3 Where to Submit
Takedown notices must be sent to the Designated Agent identified in Section 2:
- Email: legal@ZOOP.com (Subject line: DMCA Takedown Notice)
- Post: PO Box 10008, Willow House, Cricket Square, Grand Cayman, KY1-1001, Cayman Islands
ZOOP does not accept takedown notices submitted via channels other than those listed above. Notices sent to general support or other email addresses may not be processed and will not trigger the safe harbour procedures.
4. ZOOP’s Response to a Valid Takedown Notice
Upon receipt of a complete and valid takedown notice, ZOOP will:
- act expeditiously to remove or disable access to the allegedly infringing content;
- notify the user who uploaded the content that the material has been removed and provide them with a copy of the takedown notice, to the extent permitted by law; and
- inform the user of their right to submit a counter-notice under Section 5.
ZOOP will not be liable to any person for the good-faith removal of content in response to a compliant takedown notice.
Where ZOOP determines that a notice is manifestly incomplete, abusive, or submitted in bad faith, it may decline to act on such notice and notify the complainant accordingly.
5. Counter-Notice
5.1 Right to Submit a Counter-Notice
A user whose content has been removed following a takedown notice may submit a counter-notice if they have a good faith belief that the removal was made in error or as a result of misidentification — for example, because the content is covered by a licence, constitutes fair use, or falls within another applicable legal exception or limitation.
5.2 Required Elements
A valid counter-notice must include all of the following, as required by 17 U.S.C. § 512(g)(3):
- Identification of the removed content — a description of the material that was removed and its former location on the Platform (e.g., URL or content identifier);
- Statement under penalty of perjury — a statement that the user has a good faith belief that the content was removed or disabled as a result of mistake or misidentification;
- Contact information — the user’s full name, address, telephone number, and email address;
- Consent to jurisdiction — a statement that the user consents to the jurisdiction of the Federal District Court for the judicial district in which their address is located (or, if outside the United States, any judicial district in which ZOOP may be found), and that the user will accept service of process from the original complainant or their agent; and
- Physical or electronic signature of the user.
5.3 Where to Submit
Counter-notices must be sent to the Designated Agent at the contact details set out in Section 2.
5.4 ZOOP’s Response to a Valid Counter-Notice
Upon receipt of a valid counter-notice, ZOOP will:
- promptly forward a copy of the counter-notice to the original complainant;
- inform the complainant that ZOOP will restore the removed content within 10 to 14 business days unless ZOOP first receives notice that the complainant has filed a court action seeking to restrain the user from the allegedly infringing activity; and
- restore access to the content after the applicable waiting period, unless a court order preventing restoration is received within that time.
The 10–14 business day restoration window is a statutory requirement under 17 U.S.C. § 512(g)(2)(C). ZOOP cannot restore content earlier than 10 business days, nor delay restoration beyond 14 business days, absent a court order.
6. Repeat Infringer Policy
In accordance with 17 U.S.C. § 512(i), ZOOP maintains and reasonably implements a policy for the suspension and termination of accounts of users who are found to be repeat copyright infringers. ZOOP will not be eligible for safe harbour protection unless this policy is consistently and genuinely applied.
ZOOP applies the following graduated enforcement framework:
First verified infringement: removal of the infringing content and a formal written warning to the account holder.
Second verified infringement within any rolling 12-month period: temporary suspension of upload and posting privileges, with duration proportionate to the severity of the infringement.
Third verified infringement, or any single instance of serious, wilful, or commercially motivated infringement: permanent account termination.
ZOOP reserves the right to accelerate enforcement — including immediate termination — in cases of serious, wilful, or commercially motivated infringement, regardless of prior infringement history.
For the avoidance of doubt, a “verified infringement” for the purposes of this Section means a valid takedown notice in respect of which no timely and successful counter-notice has been submitted, or an infringement that has been otherwise confirmed by a competent authority or court.
7. Misuse of the Notice-and-Takedown Process
Any person who knowingly and materially misrepresents that content is infringing, or that content was removed by mistake or misidentification, may be subject to civil liability under 17 U.S.C. § 512(f), including liability for damages, costs, and attorneys’ fees suffered by the affected user or by ZOOP as a result of the misrepresentation.
ZOOP reserves the right to:
- disregard notices or counter-notices that are manifestly abusive, incomplete, or submitted in bad faith;
- take appropriate action against parties who systematically misuse this process, including by restricting access to the notice submission channel; and
- refer cases of repeated or egregious misuse to competent authorities where appropriate.
8. Relationship to EU and Other Jurisdictions
This Policy primarily addresses the requirements under United States copyright law. ZOOP’s notice-and-action obligations under EU law — including the EU Digital Services Act (Regulation (EU) 2022/2065) and the Copyright in the Digital Single Market Directive (Article 17, Directive 2019/790) — are addressed separately in the Intellectual Property & Content Policy and the Governance, Safety & Moderation Policy.
Where a notice is submitted by an EU rights holder or concerns content accessed within the European Union, ZOOP will apply the framework that affords the most comprehensive protection to all parties consistent with applicable law.
For notices and complaints originating from users or rights holders in other jurisdictions, ZOOP will apply the substantive copyright law applicable in the relevant jurisdiction to the extent required by law, while applying the procedural framework set out in this Policy.
9. Disclaimer
This Policy does not constitute legal advice. Rights holders and users with questions regarding copyright law, their specific circumstances, or the application of exceptions and limitations should seek independent legal counsel.
ZOOP does not adjudicate disputes between private parties and does not assume the role of arbiter in copyright ownership disputes. Where the facts of a specific notice are genuinely contested or complex, ZOOP may decline to act pending clarification or resolution between the parties.
10. Contact
All copyright-related matters, including takedown notices and counter-notices, should be directed to:
- Email: legal@ZOOP.com (Subject: Copyright / DMCA)
- Post: PO Box 10008, Willow House, Cricket Square, Grand Cayman, KY1-1001, Cayman Islands
ZOOP endeavours to acknowledge receipt of all valid notices within 2 business days and to take action on compliant takedown notices as expeditiously as reasonably possible. Response times may vary depending on volume and the complexity of the notice.
11. Updates to This Policy
ZOOP may update this Policy periodically to reflect changes in applicable law, operational practice, or platform capabilities. Material changes will be communicated with reasonable advance notice — ordinarily 30 days — through in-app notices, email, or a dedicated legal policies page.
Continued use of the Platform after the effective date of an update constitutes acceptance of the updated Policy, without prejudice to any rights users may have under applicable law.